Return & Exchange
We do not allow cancellations once the order has been placed. All orders are final and cannot be changed after submission. We do our best to ship all packages within 7-14 days. In the event that your order has not shipped within 14 days, you may reach out to customer service to request a cancellation.
We will gladly exchange an item for online store credit only. Before sending the item back, please fill out the return form found in your order shipment confirmation within two days of receipt of your shipment. Packages sent without first contacting us will not be accepted. Items to be exchanged must be returned in perfect, new condition with all original tags attached. We must receive the returned item within 7 days of return authorization.
For any returned items, you will not be refunded the original cost of shipping, and you are responsible for the cost of the return shipping. We do not take responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Prototype81.